Who is this article relevant for?
This article is for anyone who's looking to learn more about our return policy.
Which products is this article relevant for?
Smartsuit Smartsuit Pro II Smartgloves
Return policy
We offer a generous 30-day return policy for all hardware products, starting from the date of delivery. This policy applies to our range of hardware items, not limited to Smartsuit and Smartgloves. This gives you ample time to try out your purchase and decide whether it meets your needs. If you find that the product does not meet your expectations, you can return it within 30 days from the date of delivery for a refund, excluding shipping costs.
Return Eligibility
To be eligible for a full refund, please adhere to the following conditions:
- Electronics: The electronics component of the Smartsuit, Smartgloves, or any hardware product must not be damaged or altered in any way.
- Textiles: The textiles must not show any visible wear and tear marks and should be in their original condition. If there is damage to the textiles, extra fees may apply and will be deducted from the refund amount. Damage fees to the textile may range between $50- $395
Initiating a Return
To initiate a return, please contact our Customer Support team at support@rokoko.com and provide your order number. The order number is essential for processing your return. It’s in the form of RKK#1234 or RKK#1234-XX
Refund Processing
Once we receive your returned item, our team will inspect it for any damages, including both textiles and electronic parts.
If both the textiles and electronic parts are found to be in their original condition without any visible wear and tear marks or damage, we will proceed to process your refund. Please note that if there is any damage to either the textiles or electronic parts, extra fees for damage will be deducted from the refund amount.
The refund will be issued using the original payment method used for the purchase.
We appreciate your patience during this inspection process, as it allows us to maintain the quality of our products and ensure a fair refund process for all our customers. If you have any questions or concerns regarding your return, please don't hesitate to contact our Customer Support team at support@rokoko.com