Who is this article relevant for?
This article is for anyone who's looking to learn more about our return policy.
Which products is this article relevant for?
Smartsuit Smartsuit Pro II Smartgloves
We offer a 30-day return policy starting from the delivery date, so you have ample time to try out your Smartsuit or Smartgloves before deciding whether to keep it or return it for a full refund.
Please keep in mind that to receive a full refund, the electronics must not be damaged and the textiles must not show any visible wear and tear marks.
Please note that all shipping costs associated with returning the Smartsuit to Rokoko will be the customer's responsibility. The amount due to be refunded will be reduced by the shipping costs.
If you need assistance, please contact us at firstname.lastname@example.org with your order number and we will be happy to help you and provide you with return labels.