Summary
The Smartsuit Pro is a powerful piece of kit but what does it mean when a sensor or hub are a certain colour? Sometimes it can be an indicator of a hardware or software connection issue. Please find a detailed explanation of each colour and what they mean below.
Smartsuit Pro Sensor colours explained
The sensors light up blue/green before turning off. When your Smartsuit Pro sensors are in a normal state they will not be lit when powered on. The only lights that will be on during use will be that of the HUB.
| Colour |
What does it mean? |
|---|---|
| RED | This indicates that the sensor is not working properly. Please reach out to support@rokoko.com for assistance. |
| BLUE |
If they remain blue it means that communication with the HUB cannot be established (possible broken wire). |
| GREEN |
If one or more sensors are blinking green then it indicates that the sensors are running in boot loader mode. Please reach out at support@rokoko.com. |
Smartsuit Pro Hub colours explained
The HUB has four LEDs, three of which are used to indicate the system state. The HUB cover has a symbol for each LED which gives a hint about the functionality it represents.
There is one LED for WiFi, one for USB and a general one on the HUB-Button. We have broken down the definitions below based on the specific button it pertains to:
WiFi LED
| Colour |
What does it mean? |
|---|---|
| RED | A failure has occurred while trying to connect to the network. Please double check your WiFi settings(network/password/IP/Security etc) and reach out to support@rokoko.com if further assistance is required. |
| BLUE | The system is working properly and connected to an access point in the 2.4GHz band. |
| GREEN |
The system is working properly and connected to an access point in the 5GHz band. |
USB LED
| Colour |
What does it mean? |
|---|---|
| LIGHT IS OFF |
Smartsuit is ready for configuration in Studio or Smartsuit has been set up. |
| BLINKING GREEN |
Connected, but no communication with Studio is present at the moment. |
Power HUB Button Led
| Colour |
What does it mean? |
|---|---|
| RED | There is a problem communicating with some of the sensors(possibly broken wire) |
| BLUE | The system is fully functional but the HOST IP is not reachable, therefore Rokoko Studio does not see the suit. |
| GREEN | Everything is working perfectly and Studio should be receiving data from the suit. |
| LIGHT IS OFF |
Smartsuit is not connected to a battery. |
Please be aware that each Smartsuit Pro comes with a 1 year warranty so if you spot a hardware issue or require assistance, please raise a support ticket with us by clicking Home and 'New Support Ticket' or emailing us at support@rokoko.com. Make sure to let us know the Rokoko Order number to help speed up the resolution process.
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