Can I return the Smartsuit Pro and get a refund?

Return Policy

Yes, we have a 30-day return policy (counting from the delivery date) so you can order a Smartsuit and play around with it for 30 days before you finally choose whether to keep it or send it back to us for a full refund. 

In order to be entitled to a full refund, please be aware that there should be no damage to the electronics, and no visible wear and tear marks on the textiles.


Cost

All costs related to shipping the Smartsuit to Rokoko will be at the customer's expense. The shipping costs will be deducted from the amount due to be refunded.   

Please reach out to us at customersuccess@rokoko.com with your order number and we will be happy to assist and provide you with the return labels. 

Articles in this section

See more
Knowledge base