Smartgloves are not appearing in Rokoko Studio

Who is this article relevant to?

This article is for customers who have successfully applied the Wifi settings for their Smartgloves and cannot see their device in the Studio viewport

Which versions is this article relevant for?

Smartgloves | Smartsuit Pro Standalone version


The Smartgloves, just like the Smartsuit Pro, need their WiFi settings applied to appear in Rokoko Studio. The Glove-ready Smartsuit Pro shares its WiFi settings with the Smartgloves. Having said that, If you are not using a Glove-ready Smartsuit Pro, you will need to set up your Smartgloves' WiFi settings individually into Rokoko Studio.

After applying the Wifi settings you may not:

  1. see your Smartglove appear in the scene of Rokoko Studio.  
  2. see your Smartglove appear in the list of "Live inputs" on the left side panel in Rokoko Studio.

Things to try:

Check the basics
  1. Make sure the USB-C to A cable is properly connected to the Smartglove's Hub (you should hear a 'clicking' sound once connected) and to your computer. Additionally, try changing to another port of your computer. 
  2. Make sure you have correctly disabled your Windows Firewall and anti-virus software like McAfee. If that was this issue, you can create an exception rule in your anti-virus software or check below on how to disable Windows Firewall(Windows or Mac) and create an exception rule.
  3. Make sure you entered the correct Receiver's IP ( that is your computer's IP running Studio). Please use DHCP Auto mode instead of manual mode.
  4. Test a (different) dedicated router (or even a smartphone Wifi hotspot), as a shared office or university networks can be hard to connect to.
  5. Make sure you are connected to a 5GHz network.
  6. Make sure you have connected a charged battery (with a minimum 2A output) to the power supply cable of the Smartgloves after applying the WiFi settings
  7. If the above don't help, choose Manual DHCP mode and apply the Wifi settings. If this fails as well, try changing the Device IP to something different as shown below. Usually you should see 128 as the last number. Try using 129, 130 or 131 for example.
Disable your Windows Firewall

Windows Firewall can sometimes block the communication between the Smartgloves and Rokoko Studio (which Studio will sometimes tell you by returning an error code 0010 when applying the WiFi settings). Please follow these steps:

1. Open the Windows Start Menu and type in "Windows Firewall":


2. Click on "Windows Firewall" and you should now see the Windows Firewall dialogue.


3. From the left menu select "Turn Windows Firewall on or off":


4. From the options for the Private and public network settings, click "Turn off windows Firewall" (warning: this is not recommended besides testing purposes).

Click "OK" to Apply the changes.


5. At this stage you should see following:


On Windows 10 you would see the same panel, but looking like this:


6. You can now re-apply the wifi settings and see if the Smartglove can connect to Rokoko Studio (quit and reopen Studio first).

After you verify if the firewall was blocking Rokoko Studio, remember to turn firewall on again by clicking again in Turn Windows Firewall on or off but this time select "Turn on Windows Firewall for private and public networks."

Click OK to apply these changes.


7. If you identified that Windows Firewall is blocking Rokoko Studio, you can add a rule to Windows Firewall to allow connections with Rokoko Studio

Add an exception rule to your Windows Firewall

In this guide, we will see how we can make a firewall rule for our application to allow the Smartglove to connect to Rokoko Studio.

The same process can be used if your firewall is blocking our live integrations.


1. From the Windows start menu, search and open "Windows Firewall with Advanced Security".


2. Which should open following screen.


3. Select "Windows Firewall with Advanced Security" on Local Computer → Inbound Rules.


4. Search in the list if there is already a rule about the program you want to allow the connection, in this case Rokoko Studio.

If there is not, please make a new rule by clicking "New Rule..." on the right side of the window.


5. In the "New Inbound Rule Wizard" panel that will open, select "Program" and click "Next":


6. Specify the program path:

For Rokoko Studio Legacy this would be "C:\Program Files\Rokoko Studio Legacy\Rokoko Studio Legacy.exe

For Rokoko Studio this would be "C:\Users\YOUR_USER_NAME_HERE\AppData\Roaming\Rokoko Electronics ApS\RokokoApplicationUpdater\Rokoko Studio\Rokoko Studio.exe"

You can click "Browse" to find the program path in case it is different for you. Then click "Next"


7. Select "Allow the connection", and click "Next".


8. Select all network types you want to allow the program to receive data, make sure "Private" is checked, and click "Next".


9. Give a name and a description for the new Rule, then click "Finish".


10. You should now find the Rokoko Studio rule you just created in the Inbound Rules list.


Open the rule properties by double-clicking on the rule, or right click on the rule and then select properties. Make sure that the Action option is set to "Allow the connection".

Last but not least, to make this Exception Rule actually work, you will need to enable the following default Exception Rules in the Windows Firewall.


Now your firewall should allow communication between the Smartglove and Rokoko Studio for this computer.

Disable your Mac Firewall

To get to the Security & Privacy window and turn off the firewall:

  1. Click the Apple icon.
  2. Select System Preferences.
  3. Click Security & Privacy.

  1. Make sure Firewall is selected at the top.

  1. This area will be locked against changes. Click the lock at the bottom of the screen.
  2. You will be required to enter your password. After, the lock will be open and you can make changes.

  1. Now click Turn Off Firewall.
  2. If you want to configure and customize the firewall, you’ll need to have the firewall on and then you can hit Firewall Options.

  1. Check which options you wish to enable or disable.
  2. After you are done, click the lock on the Security & Privacy window to prevent further changes.
  3. After you have successfully disabled the Firewall, please re-apply the WiFi settings for the Smartglove Pro inside Rokoko Studio

If you’re running Ventura, you’ll need to access the firewall controls through the Apple menu > System Settings > Network on the sidebar > Firewall.

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