Rokoko Studio Beta - Known Issues – Rokoko

Last updated July 16, 2022

General

Rokoko Studio Beta has been built for the cloud and collaboration and thus requiring an internet connection. While we are looking at adding improved handling of intermittent connection drops and also an offline mode, expect some issues in the current build if you lose internet connection temporarily while working.
We are aware of a range of issues impacting motion capture data, such as fingers bending abnormally backwards when stretched out. We're currently investigating and giving this high priority.
- New in 2.2.0! You can now calibrate only the paired suit or the paired gloves on the actor, under the right-click menu. If you are seeing bad results from the catch-all calibration, try to calibrate the devices individually. This is a temporary measurement until we've done some under-the-hood and UX improvements to the calibration process.
- It's also important to call out that with Studio Beta and Smartgloves running in EMF-mode, you need to calibrate your gloves, similar to your Smartsuit Pro. When calibrating your Smartgloves, be sure to keep your hand and fingers entirely straight.
In some resolutions/aspect ratios, the right side of the screen isn't clickable or doesn't select the correct UI elements when clicking. As a workaround until it's fixed, go into full-screen mode by pressing Alt + Enter.

Rokoko Studio Beta is only officially supported on Apple-silicon Mac's, i.e. Mac's with a M1 chip or newer. Mac's with Intel CPU's are not supported.
Some users may experience that they need to allow incoming connections every time they open Studio Beta, and not just on the first launch.

Smartgloves cannot find 5 Ghz networks running on some channels, likely all channels at 52 or higher. As a workaround, use one of the following channels for now 48, 44, 40, 36.

If you're logging out and in as a new user, Studio Beta will need to be restarted to load your teams properly.
If you're creating a new team, you will need to restart Rokoko Studio Beta to see it in the dropdown list.
The Projects tab in the new Dashboard can be slow to load if you have a lot of Projects or Scenes.

When using "Camera follow", there is some jitter/lag.
If using mouse scrolling while Rokoko Studio Beta is not in the foreground, scrolling is still applied.
When adding or removing folders, all existing folders will be collapsed.
The "draggable" mouse cursor shown when hovering Clips will sometimes stick around after e.g. enetering Clip View.

Calibration values are not saved/re-applied when closing and re-opening a scene. As such, you need to re-calibrate whenver opening a scene.
There are some issues regarding left/right Smartglove pairing when re-opening a scene, e.g. the gloves sometimes switch sides.

Recorded clips longer than 5 minutes cannnot be synced to the server.
When standing still and kicking one leg forward, the Actor can start to glide forward.
Actor/Newton's head blendshapes are sometimes causing mesh distortions on the side of the head.
Multi-actor clips won't work properly when recording with more than 3 Actors.

Sensor diagnostics in clip playback don't accurately show the color for sensors that are disconnected or not working.
The current time indicator and the play-range start indicator in the timeline can overlap, not making it possible to drag the time indicator until either of them have their value changed.
The "Show foot lock gizmos" toggle is shown even if the clip doesn't have any body/Smartsuit Pro layers that contain locomotion/foot locks.
Very small locomotion foot lock segments can be unresponsive when trying to resize them.
If you unpair Smartgloves from an Actor used in a Clip with recorded Smartgloves layers, the clip playback will contain issues (re-pair the Smartgloves to fix the issue).

When using undo/redo to deactivate locomotion, the foot lock rows are not automatically hidden/shown.
Adding foot locks in narrow spaces may sometimes modify the existing foot lock instead of adding a new one.
The Treadmill filter is not applied consistently across Live View and recorded clips.

Toe Bend only works on the ground level and not on other planes during Elevation Tracking.
If Elevation Tracking is enabled on an Actor, pairing a Smartsuit Pro II to the actor will offset the Actor on the Y-axis (height). Toggle Elevation Tracking off and on again to fix it.

(Should now be fixed, but keeping the information here just in case) Exported .bvh files cannot be imported into Blender, if your computer's locale setting uses , instead of . for the decimal separator (i.e. writes "24,45" instead of "24.45"). Until the issue is fixed, please change your computer's locale settings if you want to use exported .bvh files in Blender
Exporting as .bvh with the 3ds max biped skeleton target gives an empty scene when importing to 3ds max
Exporting currently takes as long time as the length of the clip you're exporting.
Exporting may fail (become stuck in an infinite spinner) if there's too many clips in the scene. Try to remove some clips and try again, after restarting Studio.

Signing out of Rokoko Studio doesn't sign you out of the Rokoko ID website, so you will automatically re-login to the same account when signing back in in Rokoko Studio Beta. You will need to manually sign out of the ID website beforehand.