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This article is for anyone who's looking to order or is currently waiting for their Rokoko tools.
We provide global shipping from our Copenhagen office via major shipping companies such as DHL, UPS, and FedEx. The shipping fee is a flat rate of $50 or €50.
You will receive an email with a tracking number once your order has been shipped (i.e. when your order has left our Copenhagen office).
Please be aware that for deliveries outside the EU, customs fees may apply. We recommend checking with your local authorities to ensure a smooth delivery process when your order arrives in your country. Kindly note that these potential customs fees are not included in the price displayed on our shop webpage, and Rokoko does not cover these duties and fees. If you would like to verify the fee amount, the tariff code/HS code for the Smartsuit & Smartgloves is 84716070.
If you prefer not to pay customs fees, you have the option to collect your order from our office. For further assistance with this option, please reach out to firstname.lastname@example.org. Additionally, you can choose to have the order shipped to another country.
The package for a single Smartsuit Pro II weighs 4kg and measures 430 x 312 x 132 mm.