Who is this article relevant to?
This article is for anyone who is looking for instructions on how to generate Studio log files for our support team. Log files are needed for our team to inspect any issues you are having with your Rokoko products.
Which product is this article relevant to?
Rokoko Studio
Introduction
Studio Log files are important when a Studio related issue appears. Some examples of errors are:
- Error during initialization
- Rokoko device not connecting to the router via WiFi
- Sensor related errors
- Recording and export related issues
For all those issues, Studio related Log files are needed in combination with the actual device Log files if the issue is related to the Rokoko devices as well (WiFi connection failed, error during startup, etc).
You can find out how to get Log files for your Rokoko devices here.
Important!
It's important to replicate the issue you are facing before accessing the Studio Log files. Before providing our support team with the files, make sure to replicate the issue using the Rokoko devices if needed.
How to get the Studio Log files
To get the Studio Log files with the most recent Studio information, follow the steps below:
- Click on the question mark on the top right corner of Rokoko Studio and then click the "Open log files folder" option, in order to locate the log files.
- Please select the files in red, zip them and send them to us at support@rokoko.com!