Most common WiFi Error Codes

If you have any trouble connecting your Smartsuit to your wifi router, most likely you will be getting the following error codes. Remember to temporarily disable your Firewall and antivirus if you cannot see your Smartsuit inside Studio after applying the WiFi settings successfully.

Please reach out to for more help.



- This means that the wifi name is wrong. Most likely the name has changed and it is shown differently in the wifi menu of your computer.

A router reset (not a simple reboot) may solve this issue. This will reset the AP name, password, and general settings to their default and original state. Please check online on how to reset your own router.

Please check your admin dashboard by connecting to your router directly. You can get information like the actual AP name, etc from there.

- Also, it is possible that this error is thrown randomly without reason even if you were able to apply settings with the same AP earlier.
Simply click "Apply settings" again if this happens.


de Authentication
De authentication received from AP



The error usually means that there is an issue with the credentials given (password, username).
Usually has to do with the Access Point name, password, or IP making the hardware not able to connect.
Please check your local IP, wifi name, and password.



Unknown error



Please check for signal interference from other routers nearby. There is no definite cause for this issue.



Authentication Timeout 0048

Please disable your firewall and antivirus and reapply the wifi settings

Unknown error

1. The security type inside Rokoko Studio's WiFi settings is wrong. Please check your Security type on your Router settings.


2. If you are using 802.1x then it is not supported. 802.1x needs authentication ( like e.g hotels that give you free wifi internet ) where you need to input username and password. If you have an implementation like the one described then you will encounter issues. Please verify that you are using an 802.1x implementation with authentication via portal. If you do, then either change your security settings to WPA or (best solution) use another router.

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