If you have any trouble connecting your Smartsuit to your wifi router, most likely you will be getting the following error codes. Remember to temporarily disable your Firewall and antivirus if you cannot see your Smartsuit inside Studio after applying the WiFi settings successfully.
Please reach out to support@rokoko.com for more help.
AP NOT FOUND 0003 |
This means that the wifi name is wrong. Most likely the name has changed and it is shown differently in the wifi menu of your computer.
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de Authentication
0008
De authentication received from AP
|
The error usually means that there is an issue with the credentials given (password, username).
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Uknown error 0047 |
Please check for signal interference from other routers nearby. There is no definite cause for this issue.
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Unknown error 0043 |
1. The security type inside Rokoko Studio's WiFi settings is wrong. Please check your Security type on your Router settings.
2. If you are using 802.1x then it is not supported. 802.1x needs authentication ( like e.g hotels that give you free wifi internet ) where you need to input username and password. If you have an implementation like the one described then you will encounter issues. Please verify that you are using an 802.1x implementation with authentication via portal. If you do, then either change your security settings to WPA or (best solution) use another router. |
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