Who is this article relevant to?
This article is for users who experience issues with their Smartgloves in the latest version of Studio
Which products is this article relevant for?
Smartgloves
Introduction
Whenever a new Smartglove firmware is released, please make sure to connect your Smartglove to the computer via USB cable to update to the latest firmware to avoid issues.
Known issues
If your Smartgloves' firmware is not updated to the latest firmware, you will encounter:
- Inability to see your Smartgloves as Live WiFi Devices after succesfully applying their WiFi settings (if you plan on using them as standalone devices without the Smartsuit Pro or by connecting them to your Glove-ready Smartsuit Pro)
Solution
To avoid any of the above issues while working with your Smartgloves, please make sure you connect one Smartglove at a time to your computer via the USB C to A cable provided by us. If you do not have the latest firmware installed, a pop-up window prompting you to update the firmware will appear. Follow the instructions and click "Update Firmware" to begin the firmware update.