Smartglove shows up as a Smartsuit Pro in Studio and Serial Number looks corrupted

 

In some ( rare) cases Smartgloves fail during a firmware  update and show up as a SmartSuit Pro II in  Studio . 

If you open Studio  Device manager and you see that Serial Number is missing or seems corrupted ( see screenshot below as an example), please contact support@rokoko.com 

 

SG_no_serial.png

 

 

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