Rokoko Studio - Known Issues

Last updated March 17, 2023


  • We are currently recommending not exceeding 10 minutes of recordings per scene, and keeping most recordings to max. 2 minutes.
    • We are working on underlying technical improvements to avoid these limitations in the future.

Mac-specific issues

  • Rokoko Studio is only officially supported on Apple-silicon Mac's, i.e. Mac's with a M1 chip or newer. Mac's with Intel CPU's are not supported.
  • Some users may experience that they need to allow incoming connections every time they open Studio Beta, and not just on the first launch.
  • On some Mac computers, Rokoko Studio may crash if you resize the window.
  • When running in full-screen on Mac, Studio will open up in the same resolution that it was previously closed in, causing black bars on the sides.

Device Setup & Configuration

  • If you re-install firmware on a Smartsuit Pro, where some sensors are in the bootloader state and some are not, firmware will not be re-installed for the sensors and an Error 37 will be shown. This does not break anything, but does also not fix the sensors. Please contact Support for help to restore the sensors - we're working on getting this properly restorable from within Studio.
  • Smartgloves cannot find 5 Ghz networks running on some channels, likely all channels at 52 or higher. As a workaround, use one of the following channels for now 48, 44, 40, 36.
  • Found a rare issue where rapidly toggling Boost Mode on/off could sometimes set sensors in a bad state.

Offline Mode / Sync Framework

  • When you're offline, you can't see any pending changes to-be-synced in the sync status panel. These will show up when you start up online and the syncing process start. This is purely a visual bug.
  • If you open a new scene before all pending changes in the previous scene has finished syncing, the sync status panel will be empty, until new pending changes are registered (it doesn't affect actually having the changes synced, it's purely a visual bug)
  • If you delete your "Sample Scenes" project and quickly thereafter copy a new sample scene, the sample scene will be copied into the just-deleted project. Waiting 5-10 seconds will avoid the issue.
  • Moving clips in or out of folders while offline are not properly synced when going back online.

Actor Presets

  • The upper and lower levels on Actor measurements (too avoid too extreme values) are not enforced when editing an Actor preset. If you set an out-of-bound value in the preset, then a preset-spawned Actor will have the measurements changed to fit the min/max values.½

Recording & Editing

  • Starting a recording immediately after the devices are paired to an actor can lead to issues with the recorded clip.
  • When standing still and kicking one leg forward, the Actor can start to glide forward.
  • Actor/Newton's head blendshapes are sometimes causing mesh distortions on the side of the head.
  • Multi-actor clips won't work properly when recording with more than 3 Actors.
  • The first time you enter Clip View in a session, the timeline will not show the proper length of the clip. Zoom-in and back out to fix this.
  • When you drag or zoom in the timeline, the grid markers sometimes show the wrong values.

Face Capture / Face Capture app

  • The "ghosted" mesh of unpaired Face Capture input has a visual bug that makes the teeth look like an x-ray image.

Command API

  • Setting a timecode in Stop Recording doesn't properly trim the clip

Motion Library

  • If you view a Motion Library asset in full-screen view before the tile screenshot has finished downloading, the full-screen view will be blank and not load the 3D playback data.

Rokoko ID Website

  • If you're creating a new team, you will need to restart Rokoko Studio Beta to see it in the dropdown list.

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