Who is this article relevant to?
This article is for users who want to learn how to use the Bootloader Mode process in Rokoko Studio
Which versions is this article relevant for?
Smartsuit Pro Smartsuit Pro II
Introduction
This page will guide you through the process of getting all your Smartsuit Pro sensors in and out of bootloader mode.
This process will help you when you encounter issues with your sensors.
Notice how the leg sensors are not flashing green. This means that those sensors are working as expected.
If this process does not solve the issue, please send us a Hub Log as shown here and send them to support@rokoko.com
Getting all the sensors in Bootloader mode
In order to fix the flashing green sensors that are not detected in Rokoko Studio, we will need to make them all flash green. In other words, we will need to put all the sensors in Bootloader Mode.
To do this, we have implemented an easy process in Rokoko Studio.
The Bootloader Process
- Open Rokoko Studio.
- Connect your Smartsuit Pro to the computer via the USB C to A cable provided.
- Power up your Smartsuit Pro using your power bank.
If you are using a Smartsuit Pro version I, you do not need to use a power bank. If you are using a Glove-ready Smartsuit Pro, disconnect the gloves from the Smartsuit Pro before powering it up. - Go to the Device Manager and select your USB Smartsuit Pro device (Right-click on the image and click "Open in new Tab" if the image is too blurry)
- Go to the Firmware panel and click "Set all Sensors in Bootloader Mode".
After it's done, unplug and replug the USB cable from the PC and the power bank from the Hub. - After the Smartsuit Pro appears in the Device Manager again, click the USB Smartsuit Pro device again and click "Re-install Firmware".
After it's done, unplug and replug the USB cable from the PC and the power bank from the Hub. - Rokoko Studio should be detecting all the Smartsuit Pro sensors now!