Smartsuit Pro cannot see my 5GHz WiFi network

Who is this article relevant to?

This article is for anyone who unsuccessfully tried to search for their 5GHz WiFi network in Rokoko Studio

Which version is this article relevant for?

Smartsuit Pro Smartsuit Pro II

The Issue

The Smartsuit Pro can see Wifi networks but not your 5Ghz network in Rokoko Studio.


As per this article, only specific channels work with the Rokoko Smartsuit Pro. In most cases, this is usually resolved by switching the router channel of the 5GHz frequency to 36.

If Smartsuit Pro cannot detect the 5GHz network then there is something that you can try to resolve the issue:

  1. Change the transmission channel of the 5GHz network to channel 36 (please consult your router's manual on how to do so. Below is an example screenshot of an Asus router).
  2. If you are using Dual Band (that is a single Wifi name for both frequencies 2.4 and 5 GHz) try to disable Band Steering (also called Smart Connect on some routers) and create two Wifi networks, one for 2.4 and one for 5GHz. This will resolve your issue.

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