- During a firmware update, some or all the sensors got stuck in bootloader mode.
- Sensors are physically damaged.
- A cable connecting a sensor is physically damaged
Studio Legacy
Studio


Hub Log from Studio Legacy or Hub Log from Studio
- Open Rokoko Studio Legacy. (if you had Studio open, unplug/replug the battery from Smartsuit)
- Connect the Smartsuit with the external USB-C provided by us. (if you have Smartsuit Pro II, connect both USB-C to A cable from HUB to computer and USB-A to battery)
If you have the Smartgloves connected to Smarsuit, unplug them and unplug/replug the battery and USB-C to A cable.
Note: If you get the following output even if the Smartsuit is connected to computer via USB-C to A cable then the Hub Log files can be generated from Studio .
- Hold "CTRL" and double-tap "SHIFT".
- A window should now open.
- Search for "Read Hub Log".
- Click "Execute".
- It should now open a file explorer window with the log files (rkk_USB_Logger_Date.log and usb_hub_Date-Time.log). Please zip them and send zip file to support@rokoko.com
It would help greatly if we could also have an image of the diagnostics panel in Studio(by clicking on the actor), like the one below:
Please do not use any previous files or/and methods. Additionally, identify which sensor(s) may have issues(should show white/red) and then provide us the LED color of these sensor(s), physically.

Hub Log from Studio
- Open Rokoko Studio. (if you had Studio Legacy open, unplug/replug the battery from Smartsuit)
- Connect the Smartsuit with the external USB-C provided by us. (if you have Smartsuit Pro II, connect both USB-C to A cable from HUB to the computer and USB-A to the battery)
If you have the Smartgloves connected to Smarsuit, unplug them and unplug/replug the battery and USB-C to A cable.
- Click on Configure or Device Manager.
- Double-click on your SmartSuit Pro II
- Click the "Diagnostics " Tab and "Generate log file"
- It should now open a file explorer window with the log files (rkk_USB_Logger_Date.log and usb_hub_Date-Time.log). Please zip them and send zip file to support@rokoko.com.
It would help greatly if we could also have an image of the diagnostics panel in Studio(by clicking on the actor), like the one below: