The Smartsuit Pro Hub II and Sensor colours explained

Who is this article relevant to?

This article is for anyone who wants to know what each of the LEDs on their Smartsuit Pro II Hub and sensors means

Which versions is this article relevant for?

Smartsuit Pro II


The Smartsuit Pro II is a powerful piece of kit but what does it mean when a sensor or hub is a certain colour? Sometimes it can be an indicator of a hardware or software connection issue.


Smartsuit Pro II Sensor colours

The sensors light up blue/green before turning off. When your Smartsuit Pro II sensors are in a normal state they will not be lit when powered on. The only lights that will be on during use will be that of the HUB.


What does it mean?
OFF This indicated that all sensors booted up properly. Sensors should not have any colour when used.
RED This indicates that the sensor is not working properly. Please reach out to for assistance.
If they remain blue it means that communication with the HUB cannot be established (possibly a broken wire).
If one or more sensors are blinking green then it indicates that the sensors are running in boot loader mode. Please reach out to
Smartsuit Pro II Hub colours

The HUB has four LEDs, three of which are used to indicate the system state. The HUB has a symbol for each LED which gives a hint about the functionality it represents.

Hub LEDs explained

Power LED Wifi LED Bluetooth LED USB LED
What does it mean?
RED There is a problem communicating with some of the sensors(possibly a broken wire or sensor)
YELLOW Failed Redpine initialization
GREEN The power is on! The Smartsuit Pro should be detected in Rokoko Studio in the Device Manager
Smartsuit is not connected to a battery


Please be aware that each Smartsuit Pro II comes with a 1-year warranty so if you spot a hardware issue or require assistance please raise a support ticket with us by clicking Home and 'New Support Ticket' or emailing us at

Make sure to let us know the Rokoko Order number to help speed up the resolution process.

Lastly, please make sure to provide us with the needed information found here.

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