Smartsuit Pro is not appearing in Rokoko Studio

This article is for customers who have successfully applied the Wifi settings for your Smartsuit Pro and see that the the LED colour of the power button on the HUB is stable green however: 

  • No avatar appears in the scene of Rokoko Studio.  
  • A Smartsuit Pro does not appear in the list of "unpaired input devices" on the right hand side panel in Rokoko Studio.

Things to try

  1. Make sure the USB-C to A cable is properly connected to the Hub (you should hear a 'clicking' sound once connected) and to your computer. Additionally, try changing to another port of your computer. 
  2. You have correctly disabled your computer and network firewalls (you can reinstated firewall exception rules later on) as well as anti-virus software like MacAffee. If that was this issue, you can create an exception rule in your anti-virus software or see below on how to disable Windows Firewall(Windows or Mac) and/or create an exception rule.
  3. Make sure you entered correct Receiver's IP ( that is your computer's IP running Studio). Please use DHCP Auto mode instead of manual mode.
  4. Test a (different) dedicated router (or even a smartphone Wifi hotspot), as shared office or university networks can be hard to connect to.
  5. Make sure you have connected a charged battery/power bank to the usb power cable of the Smartsuit Pro (note: this is not the same cable as the USB-C cable (Anker) used to apply the wifi settings), with a minimum output of 2A for Standalone edition or 3A for Glove-Ready edition. 
  6. If your SmartSuit Pro has correct network settings, firewall is off, all leds are GREEN (at HUB) , but suddenly after some use of the suit the HUB power button is BLUE and/or the suit is not visible in studio, then it could be possible the HUB 's network module is stuck.

Try the following(Windows only):

Check which port the Smartsuit is using by navigating to Device Manager>Ports.


Note: Rokoko Studio must not be running!

Download PuTTy here. Select:

  1. 'Serial' Connection Type
  2. COMx (x = the port of the Smartsuit using in the computer)
  3. Speed = 115200
  4. Press 'Open'.


Hit the following commands  (without quotes) :

hit Enter

'settings default'

--wait for processor response----

hit Enter

'settings save'

--wait for processor response--- 

hit Enter

'main reset'


Click OK on the popup window.

It is important to save the settings through its obvious command 'settings save' otherwise 'settings default' wont have effect upon HUB reboot. This will reset the hub and if successful and this was the issue then all led's including the power button should be green and the avatar should be visible in Rokoko Studio.

At this point, should you still have issues connecting, please contact for assistance.


Disabling your Windows Firewall

Windows Firewall can sometimes block the communication between the Smartsuit Pro and Rokoko Studio (which Studio will sometimes tell you by returning an error code 0010 when applying the WiFi settings). Please follow these steps:

1. Open the Windows Start Menu and type in "Windows Firewall":

2. Click on "Windows Firewall" and you should now see the Windows Firewall dialogue.

3. From the left menu select "Turn Windows Firewall on or off":

4. From the options for the Private and public network settings, click "Turn off windows Firewall" (warning: this is not recommended besides testing purposes).

Click "OK" to Apply the changes.

5. At this stage you should see following:

On Windows 10 you would see the same panel, but looking like this:

6. You can now test if the Smartsuit Pro can connect to Rokoko Studio (quit and reopen Studio first).

If the problem was the firewall, you will now be able to see the live character inside the Rokoko Studio.

After you verify if the firewall was blocking Rokoko Studio, remember to turn firewall on again by clicking again in Turn Windows Firewall on or off but this time select "Turn on Windows Firewall for private and public networks."

Click OK to apply these changes.

7. If you identified that Windows Firewall is blocking Rokoko Studio, you can add a rule to Windows Firewall to allow connections with Rokoko Studio

Adding a Windows Firewall exception rule

In this guide, we will see how we can make a firewall rule for our application to allow the Smartsuit to connect to Rokoko Studio.

The same process can be used if your firewall is blocking our live integrations.

1. From the Windows start menu, search and open "Windows Firewall with Advanced Security".

2. Which should open following screen.

3. Select "Windows Firewall with Advanced Security" on Local Computer → Inbound Rules.

4. Search in the list if there is already a rule about the program you want to allow the connection, in this case Rokoko Studio.

If there is not, please make a new rule by clicking "New Rule..." on the right side of the window.

5. In the "New Inbound Rule Wizard" panel that will open, select "Program" and click "Next":

6. Specify the program path:

For Rokoko Studio Legacy this would be "C:\Program Files\Rokoko Studio Legacy\Rokoko Studio Legacy.exe

For Rokoko Studio this would be "C:\Users\YOUR_USER_NAME_HERE\AppData\Roaming\Rokoko Electronics ApS\RokokoApplicationUpdater\Rokoko Studio\Rokoko Studio.exe"

You can click "Browse" to find the program path in case it is different for you. Then click "Next"

7. Select "Allow the connection", and click "Next".

8. Select all network types you want to allow the program to receive data, make sure "Private" is checked, and click "Next".

9. Give a name and a description for the new Rule, then click "Finish".

10. You should now find the Rokoko Studio rule you just created in the Inbound Rules list.

Open the rule properties by double-clicking on the rule, or right click on the rule and then select properties. Make sure that the Action option is set to "Allow the connection".

Last but not least, to make this Exception Rule actually work, you will need to enable the following default Exception Rules in the Windows Firewall.


Now your firewall should allow communication between the Smartsuit and Rokoko Studio for this computer.

Disabling your MacOS Firewall

We have seen instances where adding a firewall exception on a Mac does not work. Please disable the Mac firewall by following these steps:

  1. Click the Apple icon placed at the upper left corner of your screen.
  2. Click ‘System Preferences’.   
  3. Identify the ‘Security & Privacy’ icon and click it.     
  4. Click the ‘Firewall’ tab to proceed.    
  5. If the firewall has already been enabled, click the ‘Stop’ button to disable it.

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